Sponsored by FacilityDude
The town of Mansfield, Conn., is home to 24,884 citizens and has 24 locations which the Facilities Management Department performs upkeep on. They were trying to keep up with work orders in two systems and the administrator was stuck doing a lot of busy work.
Thanks to their successful implementation of MaintenanceEdge, work order administration work has been cut by 50 percent which has freed up the administrator’s time to do more important tasks. Beth Spinner, facilities management administrator, walks us through the positive impact this has had on their department.
Here’s her story:
What challenges were you facing?
We had two separate work order systems previously. The four public schools had their own ticketing system and the remaining town buildings utilized a program that was server-based. When a work order was submitted, it would come to me and I had to enter everything into the system and process it. I’d have to estimate how long to complete the work, gauge how high of a priority it was, and assign it to a maintenance specialist. Then, I’d print out the work orders and give the maintainers their batch—either in their mailbox, hand it to them, or send it to the location they were working out of. Most of the maintainers would stick their batch of work orders in the front seat of their truck and invariably requests would get lost. It was a nightmare! In addition to that, I was the only one who would use the system and so when I was out of the office, everything came to a halt; nothing was processed.
Continue reading Mansfield’s story on the FacilityDude website.
Sponsored by FacilityDude