EVERETT, Wash. — Snohomish County 911 (SNO911) has completed its move into a renovated, state-of-the-art emergency communications center that agency leaders say will strengthen public-safety services for decades to come.
The $67.5 million project converted the former Frontier Bank headquarters into a purpose-built facility constructed to Risk Category IV standards, meaning it is engineered to remain fully functional during and after major disasters. The new center also brings every SNO911 employee under one roof for the first time, a change officials expect will boost collaboration and efficiency.
“This move represents more than just a new building — it’s a commitment to the future of public safety in Snohomish County,” Kurt Mills, Executive Director of SNO911 said. “We now have a purpose-built space where our professionals can do their best work in support of the community.”
Planning and construction spanned three years and prioritized both technological resilience and employee wellness. The building’s design features enhanced ergonomics, air quality, lighting and acoustics to support the high-stress work of answering between 1,500 and 2,000 emergency calls each day.
SNO911 serves all 44 police, sheriff, fire and EMS agencies in Snohomish County, covering more than 2,000 square miles and about 850,000 residents. With the move complete, the consolidated emergency communications center is positioned to continue its mission with unified operations and expanded capacity.
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