By Dave Nyczepir
Route Fifty
It was an oenophile’s dream: More than 78 cities voted via referendum in November to let supermarkets, convenience stores and big-box retailers sell wine across Tennessee.
But for the Tennessee Alcoholic Beverage Commission, which still handles licensing and enforcement on paper, the additional customers and inspections at thousands of grocery stores statewide posed a logistical nightmare.
So the agency contracted out the development of a 24-hour, online self-service portal for alcohol licenses and permits to San Ramon, California-based Accela, a civic engagement cloud service provider.
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