Company Name: SeeClickFix
Headquarters: New Haven, CT
Signature Product: Request – SeeClickFix’s 311/citizen request solution
Website: https://seeclickfix.com/
SeeClickFix is the smarter, simpler 311 / citizen request solution. It’s everything municipalities need to accept, assign and resolve resident requests faster. Smart routing assigns non-emergency requests to the right agencies based on issue type and location. Build trust in local government one issue at a time.
Q&A:
1. Where did your company name originate from?
“SeeClickFix” is the 3-step instruction manual for the platform. “See” a problem. “Click” a map. Engage with local government to “fix” the problem.
2. What was the inspiration behind starting your company?
Ben Berkowitz, a founder, was frustrated by his efforts to talk with the city about a graffiti issue. Voicemails and emails to city officials went unanswered. Ben suspected he wasn’t the only one having difficulty communicating with City Hall and SeeClickFix was born.
3. What is your signature product and how does it work?
Request is SeeClickFix’s signature 311 / citizen request solution. It’s everything municipalities need to accept, assign and resolve resident requests faster. Over 300 jurisdictions, in the U.S. and Canada, use SeeClickFix to save money while boosting resident satisfaction. Smart routing assigns non-emergency requests to the right agencies based on issue type and location. The platform builds trust in local government one issue at a time.
4. Why do you believe your products are essential to the local government community?
SeeClickFix provides local governments and residents with an efficient, scalable way to collaborate with each other over issues that impact the quality of life across communities. Our technology promotes a constructive dialog that builds mutual trust and respect as issue, upon issue, are resolved.
5. What has been the biggest challenge your company has faced?
SeeClickFix was a little bit ahead of its time. Software as a service (SaaS), government customer service, citizen engagement and mobile apps were just beginning to gain in popularity when the company was founded.
6. What makes your company unique?
SeeClickFix is led by people who want to create societal value at the neighborhood level. We believe that residents play a key role in resolving issues that affect them. We’re lucky that there are so many people in local government that share this view and want to empower their residents and municipal employees.
7. What do your customers like best about your products?
Municipal customers like that we give them access to cutting edge technology. That our product development roadmap is customer-driven and our interfaces are thoughtful about human behavior. The platform focuses on fostering civil conversations with thank you buttons, feedback loops and the ability to reopen issues.
8. What is the most rewarding part of serving the first responder/local government community?
Public servants dedicate their lives to service. Their service is often under-valued, unrecognized or seen in a negative light. SeeClickFix documents, with data, their incredible contributions.
9. Is there any fun fact or trivia that you’d like to share with our users about you or your company?
The 4 millionth SeeClickFix issue was resolved in July 2018.
10. What’s next for your company? Any upcoming new projects or initiatives?
a.) Further enhancing the ability to manage work orders created as the result of SeeClickFix issues via 3rd party integrations and our own platform development
b.) Improving communication across jurisdictions and supporting regionalism
c.) Improving the citizen interface, making it stickier, more constructive and efficient with features like duplicate issue detection